Delivery Policy
Our business is a DIGITAL DOWNLOAD template provider. No physical items will be shipped. All products are intangible digital files (such as editable templates, printable, planners, or design assets) delivered electronically.
Delivery Method
All digital products are delivered via email to the address provided at checkout. The email will contain secure download links (valid for a limited time), attached files where applicable, and clear instructions for accessing, downloading, and using your digital product.
Downloads are typically provided in common formats such as PDF, DOCX, PPTX, or ZIP files, depending on the product. No physical shipping or mailing occurs.
Delivery Timeframe
- Instant/Automatic Delivery: Most ready-made digital downloads are delivered automatically within minutes of successful payment confirmation. You will receive an email from us (or our automated system) shortly after checkout.
- Custom or Completed-by-Us Products: For any products requiring personalization, customization, or manual processing by our team, estimated delivery times will be clearly specified on the individual product listing page. These are typically processed within 1 hour of purchase but may take up to 24 hours during peak times or for complex requests. We will notify you via email if any delays occur.
Note: Delivery relies on successful payment processing and a valid email address. Our estimated times reflect real-world performance and are designed to meet or exceed customer expectations.
Checking Your Email & Troubleshooting
To ensure prompt delivery:
- Verify that the email address entered at checkout is correct and active.
- Check your inbox, spam/junk, and promotions folders for the delivery email.
The sender will typically be from our store domain (e.g., tailoredtreasuresdigitaldesigns@outlook.com or similar).
If you do not receive your download email within the expected timeframe:
- Check your order history for direct download access (where available).
- Contact us immediately via our support email or contact form with your order number.
- We aim to resolve delivery issues within 24 hours.
Important: Some email providers or firewalls may block automated emails. Adding our email address to your contacts can help prevent this.
Shipping Costs
All digital products have $0.00 shipping and handling costs, as there is no physical fulfillment, packaging, or carrier involved. This applies worldwide, subject to any platform or payment processor fees that may appear at checkout (these are not shipping-related).
Geographic Availability
Digital downloads are available for purchase and delivery globally. There are no geographic restrictions on delivery, as files are sent electronically. However, buyers are responsible for ensuring compatibility with their local software and devices.
Order Cancellations & Refunds Related to Delivery
- Digital products are generally non-refundable once delivered due to their instant nature. Please review our full Refund Policy for details.
- If a delivery failure occurs through no fault of the buyer (e.g., technical issues on our end), we will re-send the files or provide an alternative access method.
This policy is designed to be fully transparent and compliant for accurate delivery information, including handling times, costs, and methods. We regularly review and update it to maintain compliance and provide the best customer experience.
For questions about this policy, please contact us at tailoredtreasuresdigitaldesigns@outlook.com, (619) 672-4886 or through our website contact us form. Thank you for shopping with us!